1. Digital Service Delivery
All digital services, reports, documents, software access, consultations, or deliverables are shared electronically through:
- Secure cloud platforms
- Client dashboards
- Online meetings
- Download links
- Project management systems
Delivery timelines are communicated individually based on the selected service or project scope.
2. Physical Shipping (If Applicable)
In rare cases where physical documents, certificates, or materials are required:
- Shipping timelines may vary based on destination and courier availability.
- MediCodec is not responsible for delays caused by customs, natural events, courier disruptions, or incorrect customer information.
- Customers must provide accurate shipping details during order placement.
3. Exchange Policy
As MediCodec mainly offers digital and professional services, exchanges are applicable only under the following conditions:
- Incorrect service delivery
- Duplicate payment
- Technical errors from our side
- Wrong document or report shared
Eligible exchange or correction requests must be reported within 7 days of delivery.
4. Non-Exchangeable Services
The following are generally non-exchangeable:
- Completed consultations
- Customized healthcare solutions
- Digital downloads already accessed
- Training sessions already attended
- Customized reports or analytics
- Third-party service charges
5. Service Modification Requests
Clients may request modifications or revisions depending on the project agreement or service package. Approval of revisions is subject to:
- Scope of work
- Service terms
- Technical feasibility
- Timeline availability
Additional charges may apply for extended revisions or scope changes.
6. Contact Us
For shipping, delivery, or exchange-related support, contact:
Email: contact@medicodec.com
Website: https://medicodec.com
MediCodec reserves the right to update this Shipping & Exchange Policy at any time without prior notice.
